33dk Privacy Policy

Overview

33dk is committed to safeguarding the privacy and personal data of every user who accesses our platform. This Privacy Policy describes, in plain and transparent language, what information we collect, why we collect it, how it is used, how long we keep it, and what rights you hold as a data subject. By accessing or using 33dk, you acknowledge and agree to the practices described in this document.

This policy applies to all users of 33dk operating in Bangladesh and any other jurisdiction where the platform is accessible. It covers our website, mobile experience, and all services offered under the 33dk brand, including cricket betting, live casino, slots, crash games, and card games such as Callbreak and Joker Poker.

Information We Collect

33dk collects personal information across three broad categories: information you provide directly, information collected automatically as you use the platform, and information we receive from third-party service providers. We collect only what is reasonably necessary for the legitimate operation of the platform and to comply with applicable legal obligations.

Information You Provide

• Full name, date of birth, and contact details (email address, phone number) provided at registration.
• Residential address and, where required for identity verification, a copy of a government-issued ID such as a National ID card or passport.
• Financial account information sufficient to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Communications you send to our support team, including support tickets, chat transcripts, and emails.

Information Collected Automatically

• Device information including device model, operating system, browser type and version, and unique device identifiers.
• IP address, approximate geolocation derived from IP, session timestamps, and referring URLs.
• In-platform behavioral data: pages visited, games played, wagering patterns, bet amounts, and session duration.

Information from Third Parties

• Identity verification data from KYC providers used to confirm the age and identity of users in compliance with responsible gaming obligations.
• Payment processor confirmations including transaction IDs and status codes from bKash, Nagad, Rocket, and card networks.
• Fraud prevention and anti-money-laundering signals from third-party risk assessment services.

How We Use Your Information

The table below summarises the primary purposes for which 33dk processes your personal data and the corresponding lawful basis for each processing activity.

Sharing of Your Information

33dk does not sell, trade, or rent your personal data to third parties for commercial marketing purposes. We share your data only in the limited circumstances described below, and always subject to appropriate confidentiality and data-protection safeguards.

Service Providers

We engage trusted third-party service providers to operate parts of our platform — including payment processors (bKash, Nagad, Rocket), KYC and identity verification vendors, fraud prevention partners, cloud hosting providers, and game software suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). These providers are contractually bound to process your data only as instructed by 33dk and for no other purpose.

Legal and Regulatory Requirements

We may disclose personal data when required to do so by applicable law, court order, or lawful request from a governmental or regulatory authority. We will, wherever legally permissible, notify you of such disclosure before it occurs.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of 33dk's assets, user data may be transferred as part of that transaction. We will provide reasonable notice and ensure that the successor entity is bound by privacy obligations no less protective than those described in this policy.

Cookies and Tracking Technologies

33dk uses cookies and similar tracking technologies to operate essential site functions, remember your preferences, and understand how users interact with the platform. The following types of cookies may be active during your session:

• Essential cookies — required for login sessions, authentication tokens, and security functions. Cannot be disabled without breaking core platform functionality.
• Functional cookies — store your language preference, display settings, and session state between visits.
• Analytics cookies — collect aggregated and anonymised data about page views, user journeys, and feature usage to help us improve the platform.
• Security cookies — assist in identifying and preventing fraudulent activity, bot traffic, and unauthorized access attempts.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain features of the platform. We do not use cookies to track your activity across unrelated third-party websites.

Payment Data and Financial Security

33dk takes the security of payment-related data with the utmost seriousness. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your transaction is processed through encrypted payment channels. We do not store full card numbers or mobile banking PINs on our servers.

Transaction records — including amount, date, and payment method — are retained for the periods required by applicable financial record-keeping obligations. Access to these records is strictly limited to authorised finance and compliance personnel.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Account data is retained for the duration of your active account relationship with 33dk. Following account closure, data may be retained for an additional period to comply with legal, tax, and AML record-keeping requirements — typically between three and seven years.

Data that is no longer required is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised and aggregated data may be retained indefinitely for statistical and research purposes.

Your Privacy Rights

As a user of 33dk, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address provided in the Contact section of this policy.

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — you may ask us to suspend processing of your data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability — where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.

We will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or where a large volume of requests has been received, we may extend this period by a further 30 days and will inform you accordingly.

Third-Party Links

The 33dk platform may, from time to time, contain references to third-party content providers, game studios, or payment partners. These third parties operate under their own independent privacy policies, and 33dk accepts no responsibility or liability for their data practices. We encourage you to review the privacy policy of any third-party service before providing them with personal information.

Children's Privacy

33dk is an online gaming and betting platform intended exclusively for adults. We do not knowingly collect personal data from individuals under the age of 21. Our registration and KYC processes are designed to verify that all users meet the minimum age requirement before they are permitted to access gambling features.

Changes to This Privacy Policy

33dk reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification. The most current version of this policy will always be accessible on this page.

Your continued use of 33dk after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should close your account and cease using the platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33dk handles your personal data, please reach out to our dedicated privacy support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Support Email: [email protected] — Response time: within 30 days for privacy requests; within 48 hours for general support queries.